luckyadda Privacy Policy

1 Introduction and Purpose

luckyadda ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We respect the privacy of our users and are firmly committed to protecting their personal information. This privacy policy will inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure.

luckyadda services are only for those aged 21 or above. Registration or use of services by minors is strictly prohibited. We take the necessary steps to verify the age of every user.

2 Types of Information Collected

luckyadda may collect various types of information from you in different situations. This information is divided into the following categories:

2.1 Personally Identifiable Information

When you register on the luckyadda platform or manage your account, we may collect the following information:

• Your full name and date of birth
• Email address and contact details
• National ID card or passport number (for age and identity verification)
• Current address
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details

2.2 Automatically Collected Information

When you use the luckyadda website or app, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Session duration and page visit history
• Information collected through cookies and similar tracking technologies
• Gameplay activity and transaction history

2.3 Customer Service Information

When you contact us via live chat support or email, the messages and complaints you provide may be stored. This information is used to improve the quality of our service.

3 Purpose of Information Collection

luckyadda collects and uses your information for the following legitimate purposes:

• Account management: For registration, verification, and keeping your account active.
• Service delivery: For managing gaming, betting, and transactions.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Fraud prevention: To detect illegal activities and fraudulent transactions.
• Age verification: To prevent access by those under 21 years of age.
• Customer service improvement: To personalise your experience and resolve issues.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify and prevent problematic gaming behaviour.

4 Data Storage and Security

luckyadda applies industry-standard technical and organisational measures to protect your information. Our security measures include:

4.1 Encryption and Security Technology

All your personal information is protected through SSL encryption technology. Encryption technology is used both during data transmission and during storage. luckyadda is committed to ensuring the confidentiality of your data as a secure and reliable platform.

4.2 Access Control

Only authorised staff will be able to access your information, and only when required for carrying out service-related activities. All staff are bound by confidentiality agreements.

4.3 Data Retention Period

We will retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations. When no longer needed, information is securely deleted.

5 Sharing Information with Third Parties

luckyadda does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment processors: With payment services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: With technology providers required for platform operations, under strict confidentiality agreements.
• Legal requirements: In response to a court order or a lawful request from a legal authority.
• Fraud prevention: With relevant agencies to prevent fraudulent activity.

In all these cases, third parties may only use your information for the specified purpose and are required to comply with luckyadda's privacy standards.

6 Cookie Policy

The luckyadda website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

6.1 Use of Cookies

• Essential cookies: To ensure the basic functionality of the site — maintaining login sessions, security verification.
• Functionality cookies: To remember your preferences and personalise your experience.
• Analytics cookies: To analyse site usage and improve services.

6.2 Cookie Control

You can accept or decline cookies by changing your browser settings. Please note, however, that disabling cookies may affect the correct functioning of some features on the site.

7 User Rights

luckyadda recognises the following rights regarding your information:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to this request within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. Ensuring accurate information is important for both you and us.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing purposes. We will respect such objections.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email or through live chat. We will try to respond to your request within 30 business days.

8 Protection of Minors

luckyadda strictly prohibits those under the age of 21 ("minors") from using its platform. We do not knowingly collect information from any minor.

If we are informed that a minor is using or has used our services, we will immediately close that account and delete the relevant information. If you believe a minor is using our platform, please contact us without delay.

9 International Data Transfers

luckyadda primarily operates in Bangladesh and surrounding regions. For some technical services, your information may be stored or processed in other countries. In such cases, we ensure that the relevant service providers comply with our privacy standards and provide adequate protection for your information.

10 Response to Security Breaches

If a data security breach occurs that may affect your personal information, luckyadda will take the following steps:

• Immediately launching an investigation as soon as the incident is identified.
• Taking necessary measures to contain the breach and prevent further harm.
• Notifying the relevant authorities as required by applicable law.
• Informing those whose information has been put at risk as quickly as possible.
• Improving necessary measures to prevent such incidents in the future.

11 Changes to the Policy

luckyadda reserves the right to change or update this privacy policy as needed. For any significant changes, we will publish an update on this page with a new effective date. We recommend that you review this policy regularly.

Continuing to use the platform after a policy change means you agree to the terms of the revised policy. If you do not agree to any change, you have the right to close your account and stop using the service.

12 Responsible Gaming and Use of Information

luckyadda believes in responsible gaming. By analysing your gameplay information, we can identify problematic gaming behaviour and provide timely support. The use of information for this purpose is for your own protection.

To learn more about responsible gaming, visit our Responsible Gaming page.